Company policy
When you use our website to obtain quotes or process an order with us, these Terms and Conditions of Business constitute the legally binding agreement between us. You are responsible to carefully review these Terms and Conditions of Business before using this website and before processing an order or quotation with us. Your use of any of our website is subject to your understanding and acceptance of our Privacy Policy and Terms and Conditions of Business. Use of our website or acceptance of a quotation will be considered acceptance of our policies. If you do not agree to the Terms and Conditions of Business below, you should not use our services. We have the right to modify our Terms and Conditions of Business, so please review them periodically.
Please contact us if you have any doubts at any time.
Pricing
All prices on our website are quoted in pounds sterling (£).
All delivery is charged to a UK address.
If after payment, a pricing error or anomaly is made apparent we maintain the right to cancel any order. If this situation occurs the customer will be contacted by a member of our team and informed of the mistake in writing, and we will assess all options to give you the best service.
Payment terms
We accept all major credit and debit cards including American Express.
We also accept payment by Bank Transfer.
Orders will not be processed until payment has cleared.
Orders
Once your payment has been received, we will send you a visual proof for you to check carefully and approve before we customise. Once your visual proof has been approved we start processing the order immediately and although we try and accommodate further changes or cancellations, we can’t guarantee that we will complete them and you may be liable for the full order price. The visual proof is the final process in your order and contains all the detailed customisation and garment details, it is vital that you review this properly. After confirmation changes may not be possible, and any mistakes will be your responsibility.
Online & Offline ordering – products, sizes, colours, printing techniques and templates
Please note, we order blank clothing, garments and products from wholesaler distributors, and then customise these items with printing for our clients. All sizes and colours shown online on the catalogues are not under our control, and we cannot be held accountable for colour variations from on screen colours to real product colours, nor can we be held responsible for sizing issues. We do our very best with our Quality Controls to manage these rare problems. We highly recommend ordering samples to ensure these size and colour problems are not encountered. Please also note that, if a specific colour or size is not available, with orders, if we have not got the time to contact you, we may swap the garment or product for an alternative in a similar colour and style and size, in order to fulfil your order. All Online Orders will be processed with Vinyl Printing. By accepting our terms and conditions, you understand, agree and accept any change we make in the fulfilment of your order, with no rights of refund.
Product Template Image Disclaimer
Please note, the visual product template images that are used when adding your designs are ‘template images’, this means they may not reflect the actual product ordered. The same applies to your visual mock ups.
Visual Approval
After payment, in order to offer the highest quality service, we will create and send a Visual Mock Up to you. Once you have approved the visual layout your decision is final. Cancellations are not accepted after this stage, but we will always try to assist you for the best possible service.
We will not proceed until you have approved the visual(s), which will usually be sent within 24 hours of payment. (working business hours)
If you fail to approve your visual mock up in time, and due to your delay in approval of the visual your deadline can’t be met, your cancelation rights will be limited as we will have incurred time and charges up to this stage that may not be refundable. We will always do our best to please our customers.
Artwork disclaimer
We will print the artwork you supply us. When uploaded or emailing us any artwork you give Lion Clothing, full consent to print the artwork or designs. You confirm that the artwork is yours to use, and/or free from copyright infringement. You accept full responsibility in the event of any copyright infringement, and will fully indemnify Lion Clothing. When emailing us or uploading artwork and upon payment you accept this artwork disclaimer in full.
The visual template and online visual designer is not to scale. The size of the actual printed artworks may vary to the representation and proportions which you see online.
We will always aim to print your exact print sizes but you accept there may be up to a 2cm variance on print sizes and positioning.
COLOUR MATCHING:
Please note computer screen colours will differ from final print colours. We will not be held responsible for colour variation.
If the artwork files you provide are not print ready and, therefore, do not match our artwork guidelines we will try to recreate the artworks free of charge, or if significant work is required there may be an additional small charge. Artwork files that are not as per our artwork guidelines may still be printed, but the quality of the print may be lower than we would like, and Lion Clothing will not be responsible, and your order will not qualify for a reprint or refund.
You accept full responsibility and confirm you have either provided print ready files, discussed this with us prior to payment, or are happy to pay a small charge, and also confirm that we will not be held responsible for sub-quality print finishes that are caused as a result of sub-quality and non-print ready artwork files.
If you have any doubt please get in touch and we will check, and any quality issues will not be the responsibility of us. You will not be entitled to a refund or reprint if the artwork you provided us does not meet our minimum artwork guidelines requirements.